Privacy Policy
1. Introduction
Visiblein ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VisibleIn platform and services.
By using our services, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our services.
2. Controller Information
Visiblein is the data controller for the personal information collected through our platform. We are a company incorporated in the United Kingdom.
Contact Information:
- Company: Visiblein
- Email: ben@visiblein.ai
- Address: Kingfisher House, 21-23 Elmfield Road, Bromley, BR1 1LT
3. Information We Collect
3.1 Personal Information
We collect minimal personal information necessary to provide our services:
- Email Address: For account creation, communication, and service delivery
- Website URL: To provide brand monitoring and SEO analysis services
- Industry Information: To customize our services and provide relevant insights
3.2 Automatically Collected Information
When you use our platform, we may automatically collect:
- IP address and general location information
- Browser type and version
- Device information
- Usage patterns and platform interactions
- Log files and error reports
3.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. These may include:
- Essential cookies for platform functionality
- Analytics cookies to understand usage patterns
- Preference cookies to remember your settings
4. How We Use Your Information
4.1 Service Provision
We use your information to:
- Provide and maintain our SEO and brand monitoring services
- Process your subscription and billing
- Analyze your website's online presence
- Generate reports and insights
- Provide customer support
4.2 Communication
We may use your email address to send:
- Service-related notifications
- Account updates and security alerts
- Billing and subscription information
- Important policy changes
- Marketing communications (with your consent)
4.3 Platform Improvement
We use aggregated and anonymized data to:
- Improve our platform functionality
- Develop new features
- Conduct research and analytics
- Ensure platform security and reliability
5. Legal Basis for Processing (UK GDPR)
Our legal bases for processing your personal data:
- Contractual Necessity: Processing necessary to provide our services and fulfill our contract with you
- Legitimate Interests: Platform improvement, security, and business operations
- Consent: Marketing communications and optional analytics
- Legal Obligation: Compliance with applicable laws and regulations
6. Data Sharing and Disclosure
6.1 Third-Party Services
We integrate with the following third-party services:
- Google Analytics: For website analytics and user behavior insights
- Payment Processors: For secure payment processing
- Email Service Providers: For transactional and marketing emails
6.2 Service Providers
We may share your information with trusted service providers who assist us in:
- Cloud hosting and infrastructure
- Customer support
- Data analysis and reporting
- Security and fraud prevention
6.3 Legal Requirements
We may disclose your information when required to:
- Comply with legal obligations
- Respond to lawful requests from authorities
- Protect our rights and safety
- Investigate potential violations of our terms
7. Data Retention
We retain your personal information for different periods based on the type of data:
- Account Information: For the duration of your active subscription
- Service Data: Until the end of your subscription period
- Analytics Data: Up to 26 months in aggregated form
- Legal Requirements: As required by applicable law
After account termination, we may retain some information for legitimate business purposes, such as fraud prevention and legal compliance.
8. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
8.1 Access and Portability
- Request access to your personal data
- Receive a copy of your data in a structured format
- Transfer your data to another service provider
8.2 Correction and Deletion
- Correct inaccurate or incomplete data
- Request deletion of your personal data
- Restrict processing in certain circumstances
8.3 Consent and Objection
- Withdraw consent for marketing communications
- Object to processing based on legitimate interests
- Opt-out of automated decision-making
To exercise your rights, contact us at [Insert Contact Email]. We will respond within one month of receiving your request.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication measures
- Staff training on data protection practices
- Incident response procedures
While we strive to protect your information, no method of transmission over the internet is 100% secure.
10. International Data Transfers
Your data may be processed in countries outside the UK. When we transfer data internationally, we ensure adequate protection through:
- Adequacy decisions by the UK government
- Standard contractual clauses
- Binding corporate rules
- Certification schemes
11. Children's Privacy
Our services are intended for business use and we do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.
12. Cookie Policy
We use cookies to improve your experience on our platform. You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality.
For detailed information about our cookie usage, please see our Cookie Policy.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Email notification to your registered address
- Prominent notice on our platform
- Updated effective date at the top of this policy
Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.
14. Complaints and Supervisory Authority
If you have concerns about how we handle your personal data, you can:
- Contact us directly at [Insert Contact Email]
- File a complaint with the Information Commissioner's Office (ICO)
- Visit: https://ico.org.uk/make-a-complaint/
15. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: ben@visiblein.ai
- Subject Line: "Privacy Policy Inquiry"
- Response Time: We aim to respond within 48 hours